Refund policy

At Ma Browns Hair, we take care in delivering quality hair products. If you are not satisfied with your purchase, review the terms below.

Returns

You have 14 days from the date of delivery to request a return. To be eligible, the item must be unused, unopened, and in its original packaging.

We do not accept returns on opened or used products due to hygiene reasons.

To start a return, email customerservice@mabrownshair.com with your order number and reason for return. If your return is approved, you will receive instructions on how to send the item back.

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Refunds

Once we receive and inspect your return, we will notify you of the status. If approved, your refund will be processed to your original payment method within 5 to 10 working days.

Original shipping fees are non refundable.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, contact customerservice@mabrownshair.com within 48 hours of delivery. Include clear photos of the issue. We will resolve this quickly.